FirstBuzz Support

Need help? Email socal@mail.grokbot.com and we'll get back to you.

How do guests join?

Start a game on the host device and show the QR code. Guests scan it with their phone's camera, which opens the buzzer page in their browser. No app download or account is needed.

A guest can't connect. What should I check?

Make sure every guest phone is on the same Wi-Fi network as the host device, or connected to the host's Personal Hotspot. Some guest or office networks block devices from seeing each other; if so, switch to Personal Hotspot. If phones still can't connect, use table-pad mode, where players buzz in on the host device itself.

How do I restore my Host Kit purchase?

Open FirstBuzz, go to the Host Kit screen or Settings, and tap Restore Purchases while signed in to the same Apple ID used to buy it. Family Sharing members can also restore it on their devices.

How do I ask for a refund?

Purchases are handled by Apple. Request a refund at reportaproblem.apple.com.